If for any reason you are not happy with your purchases from Gates Garden Centre and you are a private (non-business) customer you can return them to us, under the terms of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This information relates only to purchases made online for delivery to your home address. Different Conditions apply to purchases made in the Garden Centre.
For further information, you can call us on 01664 454309, email firstname.lastname@example.org or write to us at:
Gates Garden Centre
Return of Unwanted Goods
You are able to return any non-food item purchased from us provided you contact us within fourteen days from the date of delivery to advise us that you wish to do so. You will be required to pay the cost of returning the item to us. Your refund will be for the full amount of the goods including the original delivery charge.
You should notify us of your intention to cancel by email or post to the address shown above. Although you can telephone us to discuss cancellation, the actual notification does have to be made in writing. You can use our standard cancellation form if you wish to do so. Please ask for a copy if you wish to cancel your order.
You have the right to examine the goods to ensure that they meet your needs, however, if you wish to return them to us, you have a statutory duty to take reasonable care of the goods while in your possession and also to ensure that they are packaged sufficiently to avoid damage in transit.
Return of Damaged or Defective Goods
Should your goods be delivered to you in a damaged or defective state, then you can return them to us. Once we have received the goods, we will issue you with a full refund or exchange item.
Return of Incorrectly Delivered Goods
In the event that we deliver the wrong items to you, we will of course arrange for a refund or exchange and you will not have to pay the cost of returning the goods to us.
Your statutory rights are not affected by any of our policies.